In August 2017, HRSA issued the final Health Center Program Compliance Manual, providing a streamlined and consolidated resource to assist health centers in understanding and demonstrating compliance with the Program Requirements. The Manual replaces several Policy Information Notices (PINs) and Program Assistance Letters (PALs), consolidating guidance into one document addressing the elements of the Program Requirements, methodology for documenting compliance, and specific areas of flexibility. HRSA also indicated it is “field testing” a new assessment protocol aligned with the Manual, which, once final, will replace the current Health Center Program Site Visit Guide for assessing compliance during Operational Site Visits (OSVs).
Of importance, the Manual was effective immediately upon publication. What does that mean for health centers with upcoming grant applications and OSVs? While the requirements outlined in the Manual continue to reflect the statutory and regulatory mandates, the Manual incorporates a new approach to “everyday “compliance, providing both specific steps to demonstrate compliance and explicit areas where health centers retain discretion to tailor their programs appropriately. Join FTLF Attorneys, Marcie Zakheim, Molly Evans and Scott Sheffler for this five-part webinar series as they explore key differences between the prior guidance, the Manual and implications for health center operations. Participants will discuss “tips” to implement specific compliance steps and utilize the discretion afforded their specific projects.
Purchase the entire series or a single session!  All options listed below.  For questions, contact Jaime Hirschfeld at
This webinar series is co-sponsored by the National Association of Community Health Centers (NACHC).




Purchase options include:

  • Live webinar ($199)
  • Recorded webinar ($199) and
  • Live + Recorded Webinar Package ($224)


1. Introduction to the Compliance Manual; Chapters 4, 6, 7, 8 and 12: Services, Service Delivery Model & Continuity of Care

  • Live Webinar Date: October 6, 2017 at 1 pm ET
  • Recorded Webinar Available:  October 9, 2017

2. Chapters 5 & 10: Credentialing and Privileging & Quality Improvement

  • Live Webinar Date: October 10, 2017 at 1 pm ET
  • Recorded Webinar Available: October 11, 2017

3. Chapters 12, 13, and 15: Contracts and Subawards, Conflicts of Interest & Financial Management Systems

  • Live Webinar Date: October 17, 2017 at 1 pm ET
  • Recorded Webinar Available: October 18, 2017

4. Chapters 9 & 16: The Sliding Fee Discount Program: Fees, Discounts & Collections

  • Live Webinar Date: October 20, 2017 at 1 pm ET
  • Recorded Webinar Available: October 23, 2017

5. Chapters 11, 19, and 20: Key Management & Governance; the OSV Process As it Stands Today

  • Live Webinar Date: October 24, 2017 at 1 pm ET
  • Recorded Webinar Date: October 25, 2017


*NACHC Members are also eligible to recieve a $25 discount off any individual webinar and $100 off any webinar package