(Recorded Webinar) Managing Risks Related to New Staffing Models

Duration: 60 minutes
Recorded on: 10/15/2020

To meet the evolving needs of their patients and providers, health centers have launched new and innovative staffing models.  For example, peer recovery coaches bring lived experience when supporting patients with substance use disorders.  Medical scribes allow providers to focus on providing (not documenting) clinical care.  Volunteers are providing more support throughout the health center, including on clinical care teams.   

While these new staffing models can lead to better patient outcomes and improved provider morale, the new positions may require a health center to revise its onboarding process, training and education plans, and supervision requirements.  In this webinar, we will review the most common challenges health centers face when expanding their staffing models and suggest ways to mitigate the risks associated with those challenges. 

Please note: This webinar is offered as a complimentary product to all Health Center Compliance Premium Plan Subscribers. For more information on our Premium Plan, click here or Contact Us.

The On-Demand version of this webinar will be available for purchase after the conclusion of the live webinar. 

Target Audience

  • Compliance Officers
  • Risk Managers
  • C-Suite/Leadership
  • Human Resources
  • Credentialing/Privileging
  • Health Center Management

Learning Objectives

After this webinar, you will be able to:

  • Develop or revise your health center’s onboarding policy and procedure to incorporate new staff positions
  • Determine whether employees and volunteers are protected by the FTCA
  • Create training and education plans for new staff positions (and their supervisors)
Course summary
Available credit: 
  • 1.20 Certificate of Attendance
Course opens: 
Course expires: 


An Associate in the firm's Health Care practice group, Noori assists with transactional matters as well as litigation pertaining to managed care, the Medicare and Medicaid programs, the 340B program, the federal anti-kickback and self-referral prohibitions, and the Federal Tort Claims Act. Complementing her legal experience, Noori is a registered nurse who previously worked on a medical-surgical floor in a DC hospital.  She has basic medical code training and experience with hospital IT systems including EPIC Portfolio, EPremis, Medipac, Midas, and Aegis. Noori Ali is no longer with the firm.


A Partner in the firm’s Health Care practice group, Molly advises health centers on the management of clinical, employment and workforce-related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.20 Certificate of Attendance


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Recorded webinars are available for 90 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.


If you pay by credit card or PayPal, you will be able to access the recorded webinar immediately (unless the live webinar has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. Feldesman reserves the right to suspend access to the webinar if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.


No refunds will be provided for recorded webinars. Feldesman can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a webinar under the account of a staff member who no longer works for your organization, please Contact Us. View our full policy on refunds and cancellations here.

Required Hardware/Software

Google Chrome and Mozilla Firefox are the preferred browsers.