Risk Management Leadership Workshops (2 Day)

Washington, DC US
July 16, 2018 to July 17, 2018

Designed for health center staff who are responsible for, or closely involved in, the ongoing development of the center’s risk management programs, FTLF is partnering with the Primary Care Emergency Preparedness Network (PCEPN), an initiative of the Community Health Care Association of New York State (CHCANYS) to present two one-day workshops on key risk management topics. Join us for one or both days in July.

July 16, 2018: Business Continuity Planning

Aspects of business continuity are required under several federal laws and regulations, including the HIPAA Security Rule and the CMS Emergency Preparedness Final Rule. The curriculum for day one will focus on developing a comprehensive approach for mitigating potential disruptions in operations and is designed to provide technical assistance for several planning steps. This session will cover:

  • Business continuity planning requirements for health centers;
  • Developing a planning team; 
  • Organizational risk assessments;
  • Identifying and prioritizing essential services; and
  • Plan development and implementation.

July 17, 2018: Handling Difficult Patient Situations

Handling difficult patient situations in a manner that minimizes the potential for disruptions in patient care and/or workplace violence is crucial for maintaining the health center’s culture of safety. The curriculum for day two is designed to provide technical assistance for the development of an effective organizational approach to managing difficult patient situations. This session will cover:

  • Regulatory requirements for health centers;
  • Identification of risk factors;
  • De-escalation techniques;
  • Creating response teams;
  • Staff training and conducting drills;
  • Post-incident documentation and recovery; and
  • Procedures for patient dismissal.
Course summary
Course opens: 
Course expires: 
Event starts: 
07/16/2018 - 8:30am EDT
Event ends: 
07/17/2018 - 5:00pm EDT
FTLF Learning Center
1129 20th Street NW
Suite 300
Washington, DC 20036
United States
+1 (855) 200-3822


Hyatt Place Washington DC/Georgetown/West End 
2121 M St NW
Washington, DC 20037
(202) 838-2222

The Wink - Washington, DC 
1143 New Hampshire Ave NW
Washington, DC 20037
(202) 775-0800

Kimpton Hotel Palomar DC 
2121 P Street NW
Washington, DC 20037
(202) 448-1800

The St. Gregory Hotel - Dupont Circle 
2033 P Street NW
Washington, DC 20037
(202) 448-1800

Kimpton Hotel Madera 
1310 New Hampshire Avenue, NW
Washington, DC 20036
(202) 296-7600

The Embassy Row Hotel
2015 Massachusetts Avenue, NW
Washington, DC 20036
(202) 265-1600

The Dupont Circle Hotel
1500 New Hampshire Avenue, NW
Washington, DC 20036
(202) 483-6000

Hilton Garden Inn - Washington DC/Georgetown Area
2201 M Street NW
Washington, DC 20037
(202) 974-6010

Embassy Suites - Georgetown
1250 2nd Street, NW
Washington, DC 20037
(202) 857-3388

This training will be conducted by Alexander Lipovtsev and Gianna Van Winkle from the Community Health Care Association of New York State (CHCANYS) and Molly Evans and Dianne Pledgie from Feldesman Tucker Leifer Fidell LLP (FTLF).  Alex and Gianna bring nearly 20 years of combined experience in primary care, most recently developing and delivering training to health centers across New York and as part of national and regional training initiatives.  Molly and Dianne help health centers throughout the country to identify, understand and respond to their legal and compliance risks. 


Alexander Lipovtsev has been working with New York’s primary care sector since 2006 when he became a treatment coordinator for a Patient-Centered Medical Home outpatient clinic in Manhattan, which is part of a larger organization providing various services for people with disabilities and their families. Since then, he has worked at several primary care sites and was promoted to Senior Practice Manager overseeing operations of two outpatient clinic sites in Brooklyn, NY, as well as providing counseling to primary care patients as a clinical social worker. Alexander worked as a program manager for a managed care organization, where he assisted with designing, developing and implementing several managed care products. [Full Bio]


Gianna Van Winkle has been working with New York’s community health centers since 2014 when she joined CHCANYS. Prior to her relocation to New York, she held the position of Director of Regulatory Services at a Federally Qualified Community Health Center in Miami, FL. In that position, Gianna was responsible for the management and oversight of risk management programs (including environment of care, emergency management, and infection control) and the development and coordination of staff training on topics including regulatory compliance and Joint Commission accreditation requirements. [Full Bio]


A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]


As Partner and Compliance Counsel with the firm’s health law practice group, Dianne advises health centers on implementing effective compliance programs and on addressing top compliance risk areas. Dianne counsels health centers and other organizations on developing compliance programs that include the OIG’s seven elements, respond to identified compliance risk areas and reflect the organization’s culture.  Dianne also advises health centers and other organizations on patient privacy and confidentiality, including the HIPAA Privacy Rule and 42 CFR Part 2.  She has experience responding to privacy and security incidents, including determining whether there has been a breach, notifying patients and the government, and creating corrective action plans. [Full Bio]

Certificates of Attendance are available for all webinars (both live and recorded) for the registered attendee upon completion of the webinar.

blank Certificate of Attendance will be available for organizations to issue to attendees that viewed the webinar (either live or on-demand). Due to the online nature of the training course, Feldesman Tucker Leifer Fidell LLP does not certify that the attendee actually viewed the course. A supervisor at the organization should sign the certificate, and therefore, certifies that the attendee viewed the course.

Attendance record forms are available for all webinars (live and on-demand) and can be utilized to record the attendance of numerous staff members for internal purposes.

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  • To register for this training for you, login or register with your personal information
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  • To register for a group of attendees, email Learning@FTLF.com for information on group registration

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It is essential that each training registration is listed under the actual attendee’s name. This allows FTLF to add important training materials to their account including handouts and training certificates. For questions or issues, contact Learning@FTLF.com.

Available payment methods include purchase order, check, and credit card. Payment for this live training is due 2 weeks before the start of the event. If payment is not received in full 2 weeks prior to the start of the event, your order will be canceled and you will be denied entrance to the training.

Cost for this 2 Day Training:


Cancellation Policy for this Event:

All cancellation requests must be received in writing at learning@ftlf.com. Requests for refunds will be granted according to the following schedule:

  • Requests received 30 or more days prior to the event will receive a full refund.
  • Requests received between 11 to 29 days prior to the event will receive a 50% refund.
  • Requests received within 10 days of the event start date are not eligible for a refund.

If there are extenuating circumstances regarding your cancellation, please reach out to the FTLF Training Team directly at learning@ftlf.com.