Mastering the Compliance Manual & FTCA Forum Double Training

Tempe, AZ US
February 25, 2020 to February 27, 2020


We are currently at capacity for the Mastering the Compliance Manual and have limited spacing available for the Annual FTCA Forum training. 

Mastering the Compliance Manual

February 25-26, 2020 | Tempe, AZ

In the past few years, HRSA has transitioned its compliance efforts for Federally Qualified Health Centers (FQHCs) from issuing multiple policy guidance documents to the current Health Center Program Compliance Manual, a consolidated resource to assist FQHCs in understanding, demonstrating and operationalizing compliance. The Manual, which supersedes most (but not all) prior guidance, incorporates a new approach to “everyday compliance” by addressing each requirement’s statutory and regulatory basis, the key elements of compliance that collectively form the framework of every health center’s project, the documentation necessary for verification and areas for which health centers maintain discretion.

To assist in evaluating compliance, HRSA issued a Site Visit Protocol, which aligns with the Manual and reflects a more objective assessment tool than prior review guides. HRSA most recently updated the Protocol in April 2019, further clarifying the documentation requirements and assessment methodologies used by HRSA for on-site reviews of grantees and FQHC look-alike entities (Operational Site Visits - OSVs) as well as for “desk audits” of applications for grant project period and LAL designation renewals.

With this new guidance, there is an expectation of 100% ongoing compliance with the Health Center Program Requirements. Is your health center prepared to meet this challenge? Are you familiar with the recent changes to HRSA compliance and the related assessment processes – both on-site and through the grant application? Have you reviewed the newest HRSA guidance with an eye towards shoring up your own operations and, as necessary, establishing your HRSA compliance work-plan? For example,

  • Do you have HRSA-compliant written agreements in place for in-scope services provided by contract and/or formal referral?
  • Are your providers appropriately credentialed and privileged and does your quality improvement system meet all current standards?
  • Have you fully implemented the sliding fee discount program requirements?
  • Have your billing and collection policies struck the balance between maximizing reimbursement and maintaining optimum access?
  • Is your financial management system sufficient for federal accountability purposes?
  • Is your Board of Directors exercising required authorities and meeting its composition requirements, and do you have documentation to verify compliance?

Join FTLF for this hands-on training covering:

  • The Compliance Manual, including the elements of each programmatic requirement, the documentation required to verify compliance, and areas where health centers retain explicit discretion and flexibility;
  • The Site Visit Protocol, including assessment methodologies designed for various elements;
  • Updates to the OSV and Service Area Competition (SAC) and Look-Alike Renewal Designation (RD) review processes;
  • Key hotspots under the new guidance; and
  • Compliance tips from our presenters’ years of experience working first-hand with health centers prior to, during and after their OSVs.

Annual FTCA Forum

February 26-27, 2020 | Tempe, AZ

Many health centers and their staff members rely on the professional liability coverage offered pursuant to the Health Center Federal Tort Claims Act (FTCA) program. From submitting the initial application for “deeming” status to handling malpractice claims and preparing for a site visit, FTCA program compliance is essential.

FTCA coverage depends upon whether the services provided are:

  • Within the health center’s 330 approved scope of project?
  • Within the scope of employment?
  • Provided to health center patients?

The answers to these questions are not simple. They often require legal analysis, interpretation of HRSA guidance, and detailed understanding of medical malpractice. Failing to comply with the FTCA program requirements can be very costly for health centers and providers who can be left without any professional liability insurance for very expensive claims.

FTLF's attorneys will discuss the biggest risks in FTCA coverage for health centers, including risks related to:

  • FTCA applications and participation (either deeming or redeeming)
  • Common concerns around FTCA coverage
  • Current FTCA "hot issues" that health centers across the country face in the ever-changing healthcare environment

This session will also cover substantive changes in the FTCA program such as the addition of FTCA coverage for volunteers, as well as the significant changes made to the deeming application to bring it into alignment with the Health Center Compliance Manual.

Target Audience

Mastering the Compliance Manual

  • Health Center Executive Staff
  • Clinical Leadership
  • Quality and Credentialing/Privileging Staff
  • Financial Leadership and Staff
  • Compliance Officers
  • Board members
  • Other Staff assisting with HRSA compliance and/or OSV preparation

Annual FTCA Forum

  • New Staff
  • Medical Directors
  • Risk Managers
  • Compliance Officers
  • CEOs, COOs, CMOs, CFOs
  • Grants Managers
  • Human Resources Managers and staff 
  • Anyone who works on deeming applications

Learning Objectives

Mastering the Compliance Manual

After this training, participants will be able to:

  • Understand the elements of the HRSA programmatic requirements addressed in the Manual and the Protocol.
  • Understand the specific steps necessary to demonstrate compliance and areas where health centers retain discretion.
  • Learn the newest developments in the OSV and application review processes from an “insider’s” perspective.


Annual FTCA Forum

After this training, you will be able to:

  • Describe the Deeming and Redeeming Application process and how the processes have changed to align with the Health Center Compliance Manual
  • Understand what triggers a FTCA Site Visit and common issues that arise for health centers when these programs are audited
  • Identify the Principles of FTCA coverage, including the newly established coverage for volunteers, and discuss common pitfalls and potential liabilities and risks for your health center
  • Review best practices in the FTCA claims process and discuss those actions that could jeopardize coverage for your health center
  • Assess the types of insurance available and the decision-making process a health center needs to use to make an informed decision
  • Explain the recent history of FTCA cases and the impact on health centers
Course summary
Available credit: 
  • 20.00 Certificate of Attendance
  • 23.80 CPE
    FTLF is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course opens: 
Course expires: 
Event starts: 
02/25/2020 - 9:00am EST
Event ends: 
02/27/2020 - 5:00pm EST
Tempe, AZ
Tuesday, February 25, 2020 - Thursday, February 27, 2020

*All specific agenda times are subject to change*

NOTE: The two sessions listed below will NOT be addressed in the Mastering the Compliance Manual training and will be provided via pre-recorded webinar prior to the on-site training. Please review the webinars prior to arrival and come prepared with your questions! The webinars can be accessed by clicking the gray "Take Course" button on either the "Overview" or "Register" tab once you have registered for the course.

  • Introduction to the Health Center Program Compliance Manual and HRSA Review Process
  • Working within the “Box”: Key Elements and Requirements of Scope of Project

Day 1 - Mastering the Compliance Manual

Tuesday, February 25, 2020    
9:00 am - 5:00 pm
8:00 am - 9:00 amRegistration and Continental Breakfast
9:00 am - 9:30 amWelcome & Introduction
9:30 am - 10:45 am
The "Community" in Community Health Center: The Governing Board of Directors (Chapters 19 & 20)
10:45 am - 11:00 amBreak
11:00 am - 12:30 pm
The Heart of Your Health Center Project: Need, Services & Continuity of Care - Part I (Chapters 3, 4, 6, 7, 8, & 14)
12:30 pm - 1:30 pm
Provided by FTLF
1:30 pm - 2:30 pm
The Heart of Your Health Center Project: Need, Services & Continuity of Care - Part II (Chapters 3, 4, 6, 7, 8, & 14)
2:30 pm - 3:15 pm
Quality is Key! (Chapter 10)
3:15 pm - 3:30 pmBreak
3:30 pm - 4:00 pm
Paying for your Project: The Budget (Chapter 17)
4:00 pm - 5:00 pmInternal Controls and Ensuring Fiscal Viability (Chapters 15, 12, & 13) - Part I

Day 2 - Mastering the Compliance Manual

Wednesday, February 26, 2020     
8:30 am - 1:00 pm
8:00 am - 8:30 am
Continental Breakfast
8:30 am - 9:30 amInternal Controls and Ensuring Fiscal Viability (Chapters 15, 12, & 13) - Part II
9:30 am - 10:45 am
Personnel Dynamics - Ensuring Appropriate Management and Staff (Chapters 5 & 11)
It's All Up with Data (Chapter 18)
10:45 am - 11:00 amBreak
11:00 am - 1:00 pmEnsuring the Core Mission: Making Care Affordable While Maximizing Revenue (Chapters 9 & 16)

Day 2 - Annual FTCA Forum

Wednesday, February 26, 2020
1:45 pm - 5:45 pm
12:00 pm - 1:30 pm
Check-in and collect your conference materials, then network with your fellow attendees
1:45 pm - 1:55 pmWelcome and Housekeeping Items
1:55 pm - 4:00 pm
Immunity (FSHCAA)
In this workshop, we dig deep into the maze of rules and regulations regarding immunity and the principles of coverage.
4:00 pm - 4:15 pmBreak
4:15 pm - 5:15 pm
FTCA Deeming
The deeming application process is fraught with challenges. Knowing how to complete a deeming application by providing the information that reviewers will be looking for will go a long way toward making the application process less stressful and more effective. Here we review the key issues in the deeming application process.
5:15 pm - 5:45 pm
Day 1 Wrap Up and Q&A
Ask questions about today’s material or share thoughts on topics you would like to cover in Day 2.

Day 3 - Annual FTCA Forum

Thursday, February 27, 2020        
8:30 am - 4:00 pm
8:30 am - 9:00 am
Continental Breakfast and Networking with Your Peers
9:00 am - 10:00 am
FTCA Claims Process
What happens when a patient files an FTCA claim? Or worse, what happens when a patient sues you? Here we examine the details of the FTCA claim process and how to manage all aspects of it.
10:00 am - 10:45 am
FTCA Case Law
Since its inception in 1992, there have been a number of important cases decided by federal courts that directly affect the FTCA program. In this workshop, we will review the most important cases and their implications for your health center
10:45 am - 11:00 am
11:00 am - 12:00 pm
FTCA Case Law/Case Studies
Since its inception in 1992, there have been a number of important cases decided by federal courts that directly affect the FTCA program. In this workshop, we will review the most important cases and their implications for your health center
12:00 pm - 12:45 pmLunch (provided)
12:45 pm - 1:30 pm
Gap Insurance
What is gap insurance and do you need it? We discuss the types of insurance that are available and some of the issues health centers should take into account in making a decision on gap insurance.
1:30 pm - 2:30 pm
FTCA Site Visits
HRSA has implemented random targeted FTCA site visits. We study the site visit protocol and how HRSA is currently implementing it. Recommendations on working with and/or surviving FTCA site visit reviewers are explored.
2:30 pm - 2:45 pmBreak
2:45 pm - 3:30 pm
Volunteers and the FTCA
The 21st Century Cures Act created a new program for FTCA protection for volunteers in deemed health centers. This program, while similar to the existing health center program, has some differing requirements and a distinct application process. Learn the requirements for a volunteer to be deemed under this program and the scope and limitations of coverage.
3:30 pm - 4:00 pm
Final Questions and Wrap Up
Ask your lingering questions or share your final ideas in this wrap-up session.
Tempe Mission Palms
60 East 5th Street
Tempe, AZ 85281
United States
+1 (480) 317-1502


If you would like to be placed on the room block waitlist for this event please contact FTLF at 855.200.3822 or by emailing We will notify you if rooms become available. Please make alternative hotel accommodations in the event that no additional rooms become available at Mission Palms.

Below are a few local hotels close to Mission Palms:

HotelDistance to Tempe Mission PalmsStandard Rate Cost
AC Hotel by Marriott0.6 miles$327.00
Hyatt Place Tempe/Phoenix Airport1.6 miles$319.00
Hilton Phoenix Airport2.9 miles$240.00
Hilton Garden Inn Phoenix/Tempe ASU3.6 miles$299.00
Embassy Suites Phoenix Tempe3.8 miles$268.00
Sheraton Mesa Hotel at Wrigleyville West4.2 miles$269.00
Radisson Hotel Phoenix Airport4.4 miles$253.73

To view a map of the hotel, click here

Free Airport Shuttle Instructions to/from Skyharbor International Airport to Tempe Mission Palms: 


A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]


A Partner with the firm, Matt represents health centers facing a variety of adverse administrative decisions and legal actions. Defending clients in all phases of administrative and judicial review, from the lowest level up to the Supreme Court, he also represents clients in affirmative litigation against states and other entities. Matt has litigated on behalf of health centers on a variety of issues, including denials of deeming applications and the scope of FTCA coverage for malpractice actions brought against health centers and their providers. [Full Bio]


Serving as Managing Partner of the firm since 2003, and a member of the Health Law and Federal Grants practices since 1992, Ted is a national authority in the area of federal grants, particularly in the health and community service spheres. He advises clients on all aspects of program requirements, including issues such as cost-based reimbursement, governance, grant administration, cost reporting, and administrative issues and routinely handles challenging issues such as government audits, internal investigations, and litigation. Ted's priority is to help each organization carry out its mission by offering practical, down-to-earth counsel and to ensure that legal challenges do not distract from that focus. [Full Bio]


A Partner at the firm, Marcie specializes in health care law, particularly in the areas of federal grants, grant-related requirements and grants management related to the federal health center program. Health centers turn to Marcie as a resource for knowing not only the letter of the law, but also the likely interpretation of requirements by federal policymakers, including the Health Resources and Services Administration (HRSA). [Full Bio]

Earn up to a total of 23.80 CPE credits by attending both trainings!

Mastering the Compliance Manual

Conference participants can earn up to 12.80 CPE credits in Specialized Knowledge and Applications.


  • Prerequisites: None 
  • Target Audience: Health Center Executive Staff, Clinical Leadership, Quality and Credentialing/Privileging Staff, Financial Leadership and Staff, Compliance Officers, Board members, Other Staff assisting with HRSA compliance and/or OSV preparation
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group-Live 

Annual FTCA Forum

Conference participants can earn up to 11.00 CPE credits in Specialized Knowledge and Applications.


  • Prerequisites: None 
  • Target Audience: New Staff, Medical Directors, Risk Managers, Compliance Officers, CEOs, COOs, CMOs, CFOs, Grants Managers, Human Resources Managers and staff, Anyone who works on deeming applications
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group-Live 

Feldesman Tucker Leifer Fidell LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website (formerly

Available Credit

  • 20.00 Certificate of Attendance
  • 23.80 CPE
    FTLF is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
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Registration Instructions

Each registration must be in the name of the individual(s) who will attend. This allows FTLF to communicate important course information to the actual attendee(s), add training materials and handouts to the right account, and properly assign certificates of attendance or CPE credits. 

To register for this training:

  • For yourself: login to your account and register with your personal information
  • For someone else: login with the ATTENDEE’S login information or create an account for the ATTENDEE and register from the ATTENDEE's account
  • For a group: email to complete group registration

If you encounter problems or have questions Contact us.


We accept payment by PayPal, credit card, and check. Payment for any live training is due upon registration. If payment is not received in full prior to the start of the event, FTLF reserves the right to cancel your order and deny you entrance to the training.

Cost for this 3 Day Training:

Early Bird
(Until September 30)
Regular Registration
(October 1 - January 26)
Late Registration
(January 27 - February 21)
Mastering the Compliance Manual$1,195$1,295$1,495
Annual FTCA Forum$1,195$1,295$1,495





Cancellation/Transfer Policy

All cancellation or transfer requests must be received in writing at Requests for refunds or transfers for in-person events will be granted according to the following schedule:

  • 30 or more days prior to the event, requests for a full refund or a transfer without a fee will be granted.
  • Between 11 to 29 days prior to the event, requests for cancellations will be granted a 50% refund and requests for transfers will be granted, space permitting and subject to a transfer fee.
  • Within 10 days of the event start date, no requests for refunds or credits will be granted. At FTLF's discretion, late transfers may be granted, space permitting and subject to a transfer fee.

If there are extenuating circumstances regarding your cancellation, please reach out to the FTLF Training Team directly at