(Recorded Webinar) Virtual Site Visit Strategies

This course is closed to new enrollments. If you are interested in HRSA Compliance trainings, please see our HRSA Compliance practice page.

Duration: 60 minutes
Recorded on: 3/25/2021

As a result of the COVID-19 pandemic, HRSA has transitioned and re-focused its compliance efforts for Federally Qualified Health Centers (FQHCs) to a virtual compliance assessment process.  While the virtual Operational Site Visit (OSV) mirrors the onsite process in several respects, it also presents some unique challenges. When and how do health centers submit documents prior to the virtual OSV, and how does this process differ from the on-site assessment? How will the reviewers conduct the interviews and site tours, key elements of the OSV?  Will health centers have opportunities for additional discussions with reviewers regarding compliance issues and recommendations?  Coupled with the operational difficulties arising from the pandemic itself, the challenges of conducting a virtual OSV may be numerous.

Regardless of this transition to a virtual platform, compliance with the Health Center Program Requirements is still a vital component of a health center’s operations. All health centers must be prepared to present documentation and answer key questions regarding how they establish and maintain compliance on an ongoing basis, utilizing the most recent version of the Site Visit Protocol and related guidance. Is your health center prepared to meet this challenge?

This webinar will review the virtual OSV process and explore how it differs from – and is the same as – the typical on-site process. Participants will explore the current HRSA guidance, and discuss “real-life” common sense strategies and tips to prepare for a successful virtual OSV and to thrive throughout the process!  

Target Audience

  • Health Center Executive Staff
  • Compliance Officers
  • Administrative / Operations Leadership and Staff
  • Board members
  • Other Staff assisting with HRSA compliance and/or OSV preparation

Learning Objectives

After this webinar, you will be able to:

  • Identify the differences between the typical on-site Operational Site Visit and the new virtual assessment process.
  • Describe key challenges related to the virtual OSV and to compliance in general.
  • Discuss real-life strategies and tips for all phases of the virtual OSV process (before, during, and after) and use such information to establish your health center’s HRSA compliance workplan.
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 


A Partner at the firm, Marcie specializes in health care law, particularly in the areas of federal grants, grant-related requirements and grants management related to the federal health center program. Health centers turn to Marcie as a resource for knowing not only the letter of the law, but also the likely interpretation of requirements by federal policymakers, including the Health Resources and Services Administration (HRSA). [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.00 Certificate of Attendance


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This course is closed to new enrollments. If you are interested in HRSA Compliance trainings, please see our HRSA Compliance practice page.


Recorded webinars are available for 180 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.


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