Virtual Site Visit Strategies

March 25, 2021

Access the on-demand webinar here.

As a result of the COVID-19 pandemic, HRSA has transitioned and re-focused its compliance efforts for Federally Qualified Health Centers (FQHCs) to a virtual compliance assessment process.  While the virtual Operational Site Visit (OSV) mirrors the onsite process in several respects, it also presents some unique challenges. When and how do health centers submit documents prior to the virtual OSV, and how does this process differ from the on-site assessment? How will the reviewers conduct the interviews and site tours, key elements of the OSV?  Will health centers have opportunities for additional discussions with reviewers regarding compliance issues and recommendations?  Coupled with the operational difficulties arising from the pandemic itself, the challenges of conducting a virtual OSV may be numerous.

Regardless of this transition to a virtual platform, compliance with the Health Center Program Requirements is still a vital component of a health center’s operations. All health centers must be prepared to present documentation and answer key questions regarding how they establish and maintain compliance on an ongoing basis, utilizing the most recent version of the Site Visit Protocol and related guidance. Is your health center prepared to meet this challenge?

This webinar will review the virtual OSV process and explore how it differs from – and is the same as – the typical on-site process. Participants will explore the current HRSA guidance, and discuss “real-life” common sense strategies and tips to prepare for a successful virtual OSV and to thrive throughout the process!  

Target Audience

  • Health Center Executive Staff
  • Compliance Officers
  • Administrative / Operations Leadership and Staff
  • Board members
  • Other Staff assisting with HRSA compliance and/or OSV preparation

Learning Objectives

After this webinar, you will be able to:

  • Identify the differences between the typical on-site Operational Site Visit and the new virtual assessment process.
  • Describe key challenges related to the virtual OSV and to compliance in general.
  • Discuss real-life strategies and tips for all phases of the virtual OSV process (before, during, and after) and use such information to establish your health center’s HRSA compliance workplan.
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 
Event starts: 
03/25/2021 - 1:00pm EDT
Event ends: 
03/25/2021 - 2:00pm EDT


A Partner at the firm, Marcie specializes in health care law, particularly in the areas of federal grants, grant-related requirements and grants management related to the federal health center program. Health centers turn to Marcie as a resource for knowing not only the letter of the law, but also the likely interpretation of requirements by federal policymakers, including the Health Resources and Services Administration (HRSA). [Full Bio]

Participants can earn up to 1.20 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.


If you purchase CPE credit for this webinar you must satisfy the following conditions in order to receive your certificate:

  1. Answer at least of the 5 polling questions during the webinar
  2. Complete the evaluation survey after the conclusion of the webinar or in the follow-up email

Upon completion of these requirements, FTLF will email you your CPE Certificate within seven (7) business days.


  • Prerequisites: None 
  • Target Audience: Health Center Executive Staff, Compliance Officers, Administrative / Operations Leadership and Staff, Board members, and Other Staff assisting with HRSA compliance and/or OSV preparation
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based
  • Attendance Requirements: In order to be awarded the full credits, you must respond to three (3) out of five (5) polling questions.

Feldesman Tucker Leifer Fidell LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website (formerly

Available Credit

  • 1.00 Certificate of Attendance


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Access to the recorded version of this webinar is included in your purchase.


The recorded version of this webinar will be available within seven (7) business days after the conclusion of the live event. You will have access to the recording for 180 days after the live webinar has concluded. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in the Recorded Webinar Now Available email. For additional information on viewing and accessing webinars, view our full terms and conditions here.


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