Compliance and the FQHC Revenue Cycle

November 7, 2024

In this day-long training, attorney Susannah Vance Gopalan and Rebekah Wallace Pardeck of Achieve Revenue Management will discuss key areas of regulation that federally qualified health centers (FQHC) encounter at each stage of the revenue cycle, from enrolling the FQHC with federal programs, to “onboarding” clinicians, to self-auditing filed claims.

After defining the concept of revenue cycle compliance and the activities it encompasses, the presenters will first identify key sources of law, regulation, and program guidance relevant to revenue cycle processes. The presenters will discuss revenue cycle compliance risk areas they have observed in their work with health centers, ranging from managed care credentialing of clinicians, to key FQHC claim documentation requirements, to the handling of non-covered and bundled services in the claims process. The presenters will identify the various types of Medicare and Medicaid audits and auditing entities, providing an overview of typical audit processes. Finally, they will identify best practices for revenue cycle compliance, including policies and procedures and internal audit schedules and protocols.

Target Audience

  • Health Center CEOs
  • CFOs
  • COOs
  • Revenue cycle managers and billing managers

Learning Objectives

After this training, you will be able to:

  1. Identify key sources of law, regulation, and program guidance relevant to revenue cycle processes
  2. Learn strategies for proactively addressing the key risk areas in the FQHC revenue cycle
  3. Describe the Medicare and Medicaid audit types and auditing entities
Course summary
Available credit: 
  • 4.25 Certificate of Attendance
Course opens: 
Course expires: 
Event starts: 
11/07/2024 - 11:00am EST
Event ends: 
11/07/2024 - 4:30pm EST


Virtual Classroom
Thursday, November 7, 2024
*Agenda times are all ET and subject to change*
Thursday, November 7
11:00 a.m. - 4:30 p.m. ET
11:00 - 11:15 a.m. Introductions
11:15 - 11:30 a.m. Defining Revenue Cycle Compliance
11:30 a.m. - 12:15 p.m.

Stages of the FQHC Revenue Cycle: Guidance and Key Risk Areas

  • Establishing charges and fee schedules
  • Patient collections
  • Enrollment and contracting with payors
12:15 - 12:30 p.m.Break
12:30 - 1:45 p.m.

Stages of the FQHC Revenue Cycle: Guidance and Key Risk Areas, continued

  • Documentation
  • Coding
  • Claims submission
  • Follow-up
1:45 - 2:15 p.m. Break
2:15 - 3:00 p.m.

Investigations Process

  • Internal
  • Outside agencies
3:00 - 3:15 p.m. 

OIG Suggested Compliance Program Elements

  • OIG general compliance program guidance and industry segment-specific guidance
  • Steps for correction
3:15 - 3:30 p.m. Break
3:30 - 4:15 p.m. 

Ongoing Monitoring

  • Policies and procedures
  • Internal audit schedule
4:15 - 4:30 p.m. Q&A

Virtual Classroom

This live, interactive training will take place in the Feldesman Training Solutions Virtual Classroom, hosted by Zoom.  Should you have any technical questions or would like more information, please contact us at or 1-855-200-3822.

Susannah Vance Gopalan

Susannah Vance Gopalan is a Partner in the firm’s Health Care practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. She brings regulatory experience to bear when advising clients and pursuing litigation on their behalf. She has a record of negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

Rebekah Wallace Pardeck (Achieve Revenue Management, LLC)

President and Owner of Achieve Revenue Management, LLC, Rebekah has more than 20 years of coding, revenue cycle management, operations, and training experience. She provides training and revenue cycle management services to federally qualified health centers, rural health clinics, and medical practices and community health centers.

Previously, Rebekah worked for over a decade as a consultant with a national accounting firm and as the director of operations for management service organizations and hospital-owned multispecialty physician practices. She is experienced in consulting on professional revenue cycle analysis and enhancement, medical practice operations, patient flow redesign, business process improvement and development, staffing analysis and redesign, practice efficiency and productivity and educational sessions and training. [Full Bio]

Participants can earn up to 5.00 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.


  • Prerequisites: None 
  • Target Audience: Health Center CEOs, CFOs, COOs, Revenue cycle managers and billing managers
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based

Feldesman Leifer LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website (formerly

Available Credit

  • 4.25 Certificate of Attendance


Please login or register to take this course.

Training Is Not Recorded

This training will not be recorded for later viewing, as we would like attendees to be comfortable and candid, sharing their experiences and asking scenario-based questions. The discourse between the attorneys and participants is a valued part of each training.

Registration Fees

Early Registration
(Through July 31)
Regular Registration
(August 1  or Later)

Group Discounts

Bring your team! Discounts are available for groups of three (3) or more individuals from the same organization. Please contact us to process your registration.

Groups of 3 - 6
Groups of 7 - 10
Groups of 11 - 15
Over 15 attendees
10% off 15% off20% offCall us!

Registration Instructions

Each registration must be in the name of the individual(s) who will attend. This allows us to communicate important course information to the actual attendee(s), add training materials and handouts to the right account, and properly assign certificates of attendance or CPE credits. 

To register for this training:

  • For yourself: login to your account and register with your personal information
  • For someone else: login with the ATTENDEE’S login information or create an account for the ATTENDEE and register from the ATTENDEE's account
  • For a group: email to complete group registration

If you encounter problems or have questions contact us.


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Cancellation/Transfer Policy

All cancellation or transfer requests must be received in writing at Requests for refunds or transfers for in-person events will be granted according to the following schedule:

  • 45 or more days prior to the event, requests for a full refund or a transfer, minus a $75 administrative fee, will be granted.
  • Between 15 to 44 days prior to the event, requests for cancellations will be granted, subject to an administrative fee equal to 50% of the paid registration fee. Requests for transfers may be granted, space permitting and subject to a transfer fee.
  • Within 14 days of the event start date, no requests for refunds or credits will be granted. At the firm's discretion, late transfers may be granted, space permitting and subject to a transfer fee.

Cancellation of a registration with group pricing may result in the discount being revoked or reduced for the entire group.

If there are extenuating circumstances regarding your cancellation, please reach out to the Feldesman Training Solutions Team directly at

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