(Recorded Webinar) Care Management Services in Medicare

This course is closed to new enrollments. For more Regulatory & Payment Issues trainings, click here.

Under Medicare, federally-qualified health centers (FQHCs) are authorized to furnish a variety of care management services, including:

  • Transitional care management (TCM)
  • Chronic care management (CCM)
  • Behavioral health integration (BHI)
  • Psychiatric collaborative care model (CoCM)

These services allow FQHCs to improve the quality and cost-effectiveness of services to Medicare patients using strategies such as comprehensive care planning and the management of transitions between health care settings. With the exception of TCM, Medicare pays health centers a fixed monthly fee for each of the care management services.

This webinar will provide an overview of the care management services covered under Medicare, including discussion of the program requirements, patient eligibility criteria, and billing requirements associated with each. We will also touch on the requirement of patient consent and the collection of coinsurance for care management services.

Target Audience

  • Health Center C-Suite / Leadership
  • Revenue Cycle Managers and Billing Managers
  • Compliance Officers
  • Legal / General Counsel

Learning Objectives

After this webinar, you will be able to:

  • Identify the four types of care management services that FQHCs may furnish under Medicare
  • Describe associated program requirements, billing requirements, and patient eligibility criteria for each care management service
  • Discuss how health centers can use care management to enhance services to patients with chronic or comorbid conditions
Course summary
Available credit: 
  • 1.50 Certificate of Attendance
Course opens: 
Course expires: 


Susannah is a Partner in the firm’s health law practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. Susannah brings regulatory expertise to bear when advising clients and pursuing litigation on their behalf. She has experience negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

REBEKAH WALLACE PARDECK (Achieve Revenue Management, LLC)

President and Owner of Achieve Revenue Management, LLC, Rebekah has more than 20 years of coding, revenue cycle management, operations, and training experience. She provides training and revenue cycle management services to federally qualified health centers, rural health clinics, and medical practices and community health centers.

Previously, Rebekah worked for over a decade as a consultant with a national accounting firm and as the director of operations for management service organizations and hospital-owned multispecialty physician practices. She is experienced in consulting on professional revenue cycle analysis and enhancement, medical practice operations, patient flow redesign, business process improvement and development, staffing analysis and redesign, practice efficiency and productivity and educational sessions and training. [Full Bio]


Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.50 Certificate of Attendance


Please login or register to take this course.

This course is closed to new enrollments. For more Regulatory & Payment Issues trainings, click here.


Recorded webinars are available for 180 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.


If you pay by credit card or PayPal, you will be able to access the recorded webinar immediately (unless the live webinar has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. FTLF reserves the right to suspend access to the webinar if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.


No refunds will be provided for recorded webinars. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a webinar under the account of a staff member who no longer works for your organization, please Contact Us. View our full policy on refunds and cancellations here.

Required Hardware/Software

Google Chrome and Mozilla Firefox are the preferred browsers.