(Recorded Webinar) Caring for Medicaid Patients Virtually

Duration: 60 minutes
Webinar recorded on: 5/6/2020

This webinar is part of the Navigating Telehealth for FQHCs During COVID-19 webinar series and can be purchased individually or as part of the series. To purchase the full series, click here.

Because of shelter-in-place and social distancing orders relating to the COVID-19 pandemic, FQHCs’ patient encounter volumes around the country have declined rapidly. Medicare and Medicaid encounter volume have also fallen, creating a crisis for many health centers that is both fiscal (keeping their doors open) and clinical (continuing to assist patients in self-isolation). 

In recent weeks, Congress, the Department of Health and Human Services (HHS), and many State Medicaid agencies have taken action to facilitate payment for telehealth and other virtual services in the Medicare and Medicaid programs. As well as helping health centers through a fiscal crisis period, these policy changes advance a longstanding need to remove barriers to virtual services under Medicare and Medicaid in FQHCs.

On this webinar, we will discuss the various means states can use—including emergency state plan amendments, emergency Section 1115 demonstrations, and Section 1135 waivers—to expand coverage of virtual services, during the emergency period or permanently. You will also learn more about:

  • How the Centers for Medicare & Medicaid Services (CMS) defines “telehealth” for purposes of Medicaid
  • Where telehealth coverage fits within the Medicaid prospective payment system (PPS) framework
  • Promising state Medicaid telehealth coverage policies for FQHCs

Target Audience

  • Health Center Leadership / C-Suite
  • Billing and Revenue Cycle Managers
  • Compliance Officers
  • Administrative/Operations Leadership and Staff

Learning Objectives

After this webinar, you will be able to:

  • Describe how to track Medicaid telehealth developments in your state
  • Identify opportunities to replace lost Medicaid service revenues and maintain contact with Medicaid patients by providing a broader array of virtual services
  • Follow national trends in Medicaid telehealth and virtual services
  • Understand how national trends in Medicaid impact FQHCs
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 


Susannah is a Partner in the firm’s health law practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. Susannah brings regulatory expertise to bear when advising clients and pursuing litigation on their behalf. She has experience negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.00 Certificate of Attendance


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Recorded webinars are available for 180 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.


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