(Recorded Webinar) Caring for Medicare Patients Virtually

Duration: 60 minutes
Webinar recorded on: 5/1/20

This webinar is part of the Navigating Telehealth for FQHCs During COVID-19 webinar series and can be purchased individually or as part of the series. To purchase the full series, click here.

Because of shelter-in-place and social distancing orders relating to the COVID-19 pandemic, many FQHCs’ patient encounter volumes around the country have declined rapidly. Medicare and Medicaid encounter volume have also fallen, creating a crisis for many health centers that is both fiscal (keeping their doors open) and clinical (continuing to assist patients in self-isolation).

In recent weeks, Congress, the Department of Health and Human Services (HHS), and many State Medicaid agencies have taken action to facilitate payment for telehealth and other virtual services in the Medicare and Medicaid programs. As well as helping health centers through a fiscal crisis period, these policy changes advance a longstanding need to remove barriers to virtual services under Medicare and Medicaid in FQHCs.

On this webinar, we will discuss the new statutory provision allowing FQHCs to serve as telehealth “distant site” providers during the emergency, as well as waivers that have relaxed the “originating site” and technology requirements during the emergency. You will also learn more about:

  • New developments in Medicare telehealth and virtual services affecting providers and FQHCs
  • Recent changes to the scope of the “virtual communication services” that FQHCs can provide under Medicare—essentially, mini-telehealth visits 
  • Strategies for maximizing the use of virtual services to care for Medicare patients 

Target Audience

  • Health Center Leadership / C-Suite
  • Billing and Revenue Cycle Managers
  • Compliance Officers
  • Administrative/Operations Leadership and Staff

Learning Objectives

After this webinar, you will be able to:

  • Describe the distant site, originating site, and technology requirements for Medicare telehealth services during the emergency period
  • Discuss changes to the definition and rules for “virtual communication services”
  • Identify strategies for expanding the use of Medicare virtual services in your health center
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 


Susannah is a Partner in the firm’s health law practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. Susannah brings regulatory expertise to bear when advising clients and pursuing litigation on their behalf. She has experience negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

REBEKAH WALLACE PARDECK (Achieve Revenue Management, LLC)

President and Owner of Achieve Revenue Management, LLC, Rebekah has more than 20 years of coding, revenue cycle management, operations, and training experience. She provides training and revenue cycle management services to federally qualified health centers, rural health clinics, and medical practices and community health centers.

Previously, Rebekah worked for over a decade as a consultant with a national accounting firm and as the director of operations for management service organizations and hospital-owned multispecialty physician practices. She is experienced in consulting on professional revenue cycle analysis and enhancement, medical practice operations, patient flow redesign, business process improvement and development, staffing analysis and redesign, practice efficiency and productivity and educational sessions and training. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.00 Certificate of Attendance


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Recorded webinars are available for 180 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.


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