(Recorded Webinar) Communicating with Patients: Texts, Emails, Voice Memos and More

Duration: 54 minutes
Recorded on: 12/14/2023

How do your patients want to communicate with your health center? How does your health center want to communicate with patients? Whether it's texts, emails, voice memos or phone calls, or you also include social media postings and direct messages, each communication method has its benefits and compliance concerns. In this webinar, attorney Dianne Pledgie will discuss how different communication methods can impact patient relationships, patient privacy and the security of patient information. By developing a strategy to evaluate each potential communication method, your health center can mitigate the legal, regulatory, and compliance risks, while keeping patients engaged with care and connected to your health center.

Target Audience

  • Compliance Officers/Risk Managers
  • Operations and Outreach
  • In-House Legal Counsel

Learning Objectives

After this webinar, you will be able to:

  • Discuss the pros and cons of seeking patient consent to communicate via different methods
  • Educate patients about the limits of certain communication methods, including in urgent situations
  • Implement best practices for texting, emailing and messaging with patients
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 

Dianne Pledgie

Dianne Pledgie serves as Partner and Compliance Counsel with the firm’s Health Care practice group, Dianne advises health centers on implementing effective compliance programs and on addressing top compliance risk areas. Dianne counsels health centers and other organizations on developing compliance programs that include the OIG’s seven elements, respond to identified compliance risk areas, and reflect the organization’s culture. Dianne also advises health centers and other organizations on patient privacy and confidentiality, including the HIPAA Privacy Rule and 42 CFR Part 2. She has experience responding to privacy and security incidents, including determining whether there has been a breach, notifying patients and the government, and creating corrective action plans. [Full Bio]

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Available Credit

  • 1.00 Certificate of Attendance


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Webinar Access

You will have access to the recordings for 90 days after enrollment. Once posted to your account, you can view each webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

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