(Recorded Webinar) Understanding De-escalation Frameworks for Effective Crisis Management

Duration: 60 minutes
Recorded on: 04/25/2024

The demands of the healthcare industry work environment, as well as the aftermath of the COVID-19 pandemic and its effect on the public’s mental health and wellbeing, have highlighted the need for organizations to train their staff in effective crisis management and de-escalation techniques. Staff who routinely deal with angry customers should be trained on strategies for resolving those situations. Beyond satisfying the “general duty clause” requirement of the Occupational Safety and Health Act of 1970, what other factors should organizations consider in building an effective training program? What de-escalation frameworks currently exist and have been proven as effective?
Join us for a webinar, "Understanding De-escalation Frameworks for Effective Crisis Management," where we will review several intervention frameworks that can be utilized to train staff in de-escalation techniques, provide pros and cons of using them, as well as discuss the importance of risk assessments and how to develop crisis preparedness plans tailored to organizational specific needs. Additional tools and resources will also be provided.

Target Audience

  • C-Suite Members
  • Crisis Response Teams
  • Clinic Directors
  • Operations
  • HR Professionals
  • Compliance Officers/Risk Managers

Learning Objectives

After this webinar, you will be able to:

  1. Understand the importance of risk assessment
  2. Identify main principles of de-escalation techniques
  3. Introduce several de-escalation frameworks that are currently available
  4. Learn about additional available tools and resources
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 

Alex Lipovtsev

Alex Lipovtsev serves as Manager of Compliance and Risk Management Services with the firm's health care practice group. He assists in developing, implementing, and managing the firm's compliance and risk management training and technical assistance services. A former Senior Director of Emergency Management at the Community Health Care Association of New York State, he is also a licensed clinical social worker. [Full Bio]

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Available Credit

  • 1.00 Certificate of Attendance


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