Understanding De-escalation Frameworks for Effective Crisis Management

April 25, 2024

Access the on-demand webinar here.

The demands of the healthcare industry work environment, as well as the aftermath of the COVID-19 pandemic and its effect on the public’s mental health and wellbeing, have highlighted the need for organizations to train their staff in effective crisis management and de-escalation techniques. Staff who routinely deal with angry customers should be trained on strategies for resolving those situations. Beyond satisfying the “general duty clause” requirement of the Occupational Safety and Health Act of 1970, what other factors should organizations consider in building an effective training program? What de-escalation frameworks currently exist and have been proven as effective?

Join us for this webinar where we will review several intervention frameworks that can be utilized to train staff in de-escalation techniques, provide pros and cons of using them, as well as discuss the importance of risk assessments and how to develop crisis preparedness plans tailored to organizational specific needs. Additional tools and resources will also be provided.

The on-demand version of this webinar will be available for purchase one week after the conclusion of the live webinar. 

Target Audience

  • C-Suite Members
  • Crisis Response Teams
  • Clinic Directors
  • Operations
  • HR Professionals
  • Compliance Officers/Risk Managers

Learning Objectives

After this webinar, you will be able to:

  1. Understand the importance of risk assessment
  2. Identify main principles of de-escalation techniques
  3. Introduce several de-escalation frameworks that are currently available
  4. Learn about additional available tools and resources
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 
Event starts: 
04/25/2024 - 3:00pm EDT
Event ends: 
04/25/2024 - 4:00pm EDT

Alex Lipovtsev

Alex Lipovtsev serves as Manager of Compliance and Risk Management Services with the firm's health care practice group. He assists in developing, implementing, and managing the firm's compliance and risk management training and technical assistance services. A former Senior Director of Emergency Management at the Community Health Care Association of New York State, he is also a licensed clinical social worker. [Full Bio]

Participants can earn up to 1.20 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.


If you purchase CPE credit for this webinar you must satisfy the following conditions in order to receive your certificate:

  1. Answer at least 3 of the polling questions during the webinar
  2. Complete the evaluation survey after the conclusion of the webinar or in the follow-up email

Upon completion of these requirements, we will email you your CPE Certificate within two (2) weeks.


  • Prerequisites: None 
  • Target Audience: C-Suite Members, Crisis Response Teams, Clinic Directors, Operations, HR Professionals, Compliance Officers/Risk Managers
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based
  • Attendance Requirements: In order to be awarded the full credits, you must respond to three (3) out of five (5) polling questions.

Feldesman Leifer LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website www.nasbaregistry.org (formerly www.learningmarket.org).

Available Credit

  • 1.00 Certificate of Attendance


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Access to the recorded version of this webinar is included in your purchase.

You will have access to the recordings for 90 days after enrollment. Once posted to your account, you can view each webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

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