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Forward(Recorded Webinar) Understanding De-escalation Frameworks for Effective Crisis Management
The demands of the healthcare industry work environment, as well as the aftermath of the COVID-19 pandemic and its effect on the public’s mental health and wellbeing, have highlighted the need for organizations to train their staff in effective crisis management and de-escalation techniques. Staff who routinely deal with angry customers should be trained on strategies for resolving those situations. Beyond satisfying the “general duty clause” requirement of the Occupational Safety and Health Act of 1970, what other factors should organizations consider in building an effective training program? What de-escalation frameworks currently exist and have been proven as effective?
Join us for a webinar, "Understanding De-escalation Frameworks for Effective Crisis Management," where we will review several intervention frameworks that can be utilized to train staff in de-escalation techniques, provide pros and cons of using them, as well as discuss the importance of risk assessments and how to develop crisis preparedness plans tailored to organizational specific needs. Additional tools and resources will also be provided.
Target Audience
- C-Suite Members
- Crisis Response Teams
- Clinic Directors
- Operations
- HR Professionals
- Compliance Officers/Risk Managers
Learning Objectives
After this webinar, you will be able to:
- Understand the importance of risk assessment
- Identify main principles of de-escalation techniques
- Introduce several de-escalation frameworks that are currently available
- Learn about additional available tools and resources
Alex Lipovtsev
Alex Lipovtsev serves as Manager of Compliance and Risk Management Services with the firm's health care practice group. He assists in developing, implementing, and managing the firm's compliance and risk management training and technical assistance services. A former Senior Director of Emergency Management at the Community Health Care Association of New York State, he is also a licensed clinical social worker. [Full Bio]
Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course.
Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance.
Read more about maintaining an attendance record in our FAQs.
Available Credit
- 1.00 Certificate of Attendance
Price
ACCESS PERIOD
Recorded webinars are available for 90 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.
PAYMENT POLICY
If you pay by credit card or PayPal, you will be able to access the recorded webinar immediately (unless the live webinar has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. Feldesman Training Solutions reserves the right to suspend access to the webinar if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.
CANCELLATION POLICY
No refunds will be provided for recorded webinars. Feldesman Training Solutions can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a webinar under the account of a staff member who no longer works for your organization, please contact us. View our full policy on refunds and cancellations here.
Required Hardware/Software
Google Chrome and Mozilla Firefox are the preferred browsers.